Typical questions

Do I need a referral to use Online Psychologist?

No. You can contact Online Psychologist without a doctor’s referral.

For how long do I have to wait for a psychologist?

You don’t have to wait for a long time. Actually, you can choose to speak to the first available psychologist. We’ll let you know the expected waiting time while queuing.

Do I have to turn on the camera?

We recommend that you turn on the camera, so you and the psychologist can see each other. But you don’t have to do so. You can turn off your own camera, if you feel more comfortable like that.

You can see the psychologist on the screen during the entire consultation.

What happens if the connection fails?

Don’t worry. If the connection fails, the psychologist will call you within 5 minutes.